Which organization primarily evaluates healthcare facilities on the basis of customer satisfaction and quality?

The organization that primarily evaluates healthcare facilities based on customer satisfaction and quality is the National Committee for Quality Assurance (NCQA). NCQA focuses on improving healthcare quality through accreditation, certification, and measurement programs that drive quality improvement in healthcare settings.

NCQA develops performance measures and evaluates various aspects of healthcare, including patient experiences and satisfaction, which directly correlates to the quality of care provided. By utilizing patient feedback and performance metrics, the NCQA fosters an environment where healthcare providers are encouraged to enhance service levels and patient outcomes.

On the other hand, while The Joint Commission plays a significant role in accrediting healthcare organizations and can include assessments related to quality and patient safety, its evaluation criteria encompass broader compliance with standards rather than solely focusing on customer satisfaction. CARF (Commission on Accreditation of Rehabilitation Facilities) specifically assesses rehabilitation facilities and related programs. The National Quality Forum (NQF) focuses on endorsing standards for measuring healthcare quality and does not evaluate facilities directly. Therefore, the correct focus on customer satisfaction and quality is best represented by NCQA.